What device are you using?

Issuing time: 2022-05-13

I'm using a Samsung Galaxy S5. This version of the app isn't compatible with my device. I need to upgrade to a newer version.

What operating system is your device running?

If your device is not compatible with the latest operating system, you may be able to upgrade to a newer version. Operating systems can be downloaded from the manufacturer's website or through an app store.

You may also need to update your device's firmware. Firmware updates are available from the manufacturer or through an app store. Check your device's user manual for more information on how to update your device.

Have you tried restarting your device?

If you are using a device that is not compatible with the latest version of the app, we recommend restarting your device. This may fix some compatibility issues. If restarting your device does not resolve the issue, please contact us for further assistance.

Have you tried uninstalling and reinstalling the app?

If you're using an older version of the app, it might not be compatible with your device. You can try uninstalling and reinstalling the app, or see if a newer version is available in the App Store. If you still have problems, please contact us at [email protected] for more help.

When did you start having this problem?

I started having this problem a few weeks ago. I'm using an iPhone 6s.

Is this the first time you've encountered this error message?

If you're experiencing an error message that your device isn't compatible with this version of the app, it's likely the first time you've encountered this issue. If you've already tried troubleshooting steps listed in our guide below and still haven't been able to resolve the problem, please reach out to us for help. We can help determine if there's a specific update or configuration change required on your end in order for the app to work properly on your device.

If none of these solutions work, please reach out to us for further assistance.

  1. Are you using the latest version of the app?
  2. Have you installed any recent updates or modifications to your device?
  3. Do you have any other apps open that might be conflicting with the app?
  4. Are you using a supported device?
  5. Have you tried restarting your device and/or reinstalling the app?

What troubleshooting steps have you already tried?

6 Disable any unnecessary applications and services running on your device before attempting to install or update software or firmware updates, as some applications can interfere with proper installation and/or operation of updates/firmwares downloaded from the internet or through mobile phone carriers (e-mail, Facebook, etc.).

7 Perform a hard reset by removing all battery packs, SIM cards, and memory cards then reinserting them one at a time while holding down the power button until the device powers off (about 15 seconds). After powering back on again enter recovery mode by selecting “reboot system now” from the main menu followed by “power off” to complete a hard reset..

If none of these steps resolve your issue please contact customer service for further assistance..

  1. Make sure your device is compatible with the software version you are using.
  2. Try a different USB port on your computer.
  3. Reset your device by pressing and holding the power button for about 10 seconds until it turns off and then turning it back on again.
  4. Update your software to the latest version available from the manufacturer or download a new firmware from online resources like FirmwareUpdates.com or AndroidForums.net .
  5. Check if there is any other incompatible hardware in your device, such as a Bluetooth dongle, an SD card, or another USB drive that might be interfering with installation or operation of the software update or firmware upgrade process.

Have you made any recent changes to your device or its settings?

If you have made any recent changes to your device or its settings, there is a chance that your device isn't compatible with this version of the app. We recommend that you update your app to continue using it. If you have not made any recent changes, we recommend that you try updating your app again. If that doesn't work, please contact us for more help.

Are other apps experiencing similar issues on your device?

I have a Samsung Galaxy S5 and I am having trouble with an app. It won't let me open it and when I try to do so, it says that the app is not compatible with my device. What can I do?

There are a few things you can try if you're experiencing problems with an app on your device that isn't working with the latest version of Android. First, make sure you're using the most up-to-date version of Android available for your device. If that doesn't work, try uninstalling and reinstalling the app from Google Play Store. If those solutions don't work, you may need to contact the developer of the app to see if they can fix the issue or recommend another solution.

Do any other devices connected to your account have this issue?

If you are using a device that is not compatible with the latest version of the app, we recommend that you update your app. If you are using multiple devices and/or accounts connected to your account, we recommend that you contact customer service for assistance in managing which devices and/or accounts are updated.

If you have any other questions or concerns about updating your app, please contact customer service at 1-800-922-9779.

Can we remotely access your device to take a closer look at the issue?

If you are having trouble connecting to your device, there are a few things you can do. First, make sure that your device is compatible with the version of iOS or Android you are using. If you're still having trouble connecting, try resetting your device and/or signing out and then back in to your account. If those solutions don't work, we may be able to remotely access your device to take a closer look at the issue. Please contact us for more information.

12How urgently do you need access to the app's features affected by this issue?

If you are using an older version of the app, your device is not compatible with this version. You need to update as soon as possible in order to continue using the app's features. If you have a newer device that is compatible with this version, but you still experience issues, please contact customer service for help. They will be able to help you troubleshoot and resolve the issue.

13 Is there anything else we should know about the problem or your setup that might help us identify a solution?

1. If you are using a device that is not compatible with this version of the app, we recommend that you uninstall and reinstall the app.